Shipping Policy
How we process, dispatch and deliver your order.
Order processing
Before Dawn processes confirmed physical-product orders within 1–3 business days, excluding public holidays. Once an order is dispatched, tracking details will be shared using the email address or phone number provided at checkout.
Delivery estimates
Standard delivery normally takes 5–7 business days after dispatch. Priority or next-day delivery is available only for eligible locations and when shown at checkout. Delivery times are estimates and may change because of courier delays, weather, public holidays or an incomplete address.
Shipping charges and addresses
Shipping charges, including any free-delivery threshold, are shown before payment. Customers are responsible for providing a complete and serviceable delivery address. If a parcel is returned because the address was incorrect or delivery was repeatedly refused, an additional delivery charge may apply.
Digital products
Digital courses do not require shipping. Access details are sent separately by email after successful payment.
Contact
For questions, contact Before Dawn at support@weblackshark.com.
Contact us.
Share your order number and a clear description. The Before Dawn support team will help you.
support@weblackshark.com